FAQ

Account

How can I access my Cozi account?

Once you create a Cozi account, you can access it securely from any computer at my.cozi.com, or from your mobile devices via the Cozi iOS and Android apps. Just click on Sign In, and enter the email address you added to your account, along with the password you created. Note: You and any other family members you add to your account will sign in using your own included email addresses and the one shared password.

Should I add a different email address for each person in my account?

Yes, when you create your Cozi account, please add the names and email addresses for each person you’d like to include. Each person would then be able to sign in using their own included email address and the shared account password. Note: If more than one person signs into an account using the same password, reminders and appointment notifications won’t be delivered correctly, so please add a unique address for each person.

Which platforms and browsers can I use to access Cozi?

Cozi should work well on PCs or Macs. Recommended browsers include current versions of Chrome, Firefox, Edge or Safari. The Cozi iOS app requires iOS8 or higher, and the Cozi Android app requires version 4.4 or higher.

How do I include other people in my Cozi account?

With Cozi, everyone in your family (up to a maximum of 12) can use one account and sign into the account from any computer at my.cozi.com or from any or mobile devices they use. To add family members, sign into your account from Cozi on the web or from your Cozi mobile app, click Settings, and add names and email addresses. Once you enter names and email addresses for your family members, they will be able to access the account by signing in with their own email address and the shared password. Note: Once you’ve added family members, please let them know the email address you added for them, and let them know to sign in using that address. If they click on Sign Up instead of Sign In, and use a different address, they will accidentally create a separate account.

Does everyone in my account have access to all account data?

Cozi is designed to be a fully shared account between all included family members, so everyone you include in your account with an email address will have full access to view/add/edit/delete any data in your account. Cozi does not offer a restricted access option that would allow you to include people in your account but restrict their access to data in the account.

How do I change my password?

You could reset your password using the Forgot Password link on the sign in page, or you could go to our password reset page. You will then receive an email from [email protected] which includes a link to complete your password reset. If you don’t receive the email within 10 minutes, please check the junk or spam folder. If you still don’t see the password reset email, please contact Cozi customer support at https://my.cozi.com/contact-us/.  Please change your password soon after you get the email from Cozi, as the reset link expires after 7 days  and you’ll need to repeat the process. Once you create a new password, other members of the account will be notified by email that the password has been changed. Cozi passwords should be between 8-10 digits long and include only letters and numbers. Cozi passwords are case-sensitive.

Calendar, Notifications, and Reminders

How do I enter appointments in Cozi?

To add an appointment from your Cozi app, open your app, go to the calendar, tap on the month title at the top of the screen to advance to your start date, and then tap on the + . From Cozi on the web, sign in at my.cozi.com, click on Calendar, use the mini-month calendar to advance to the start date, and then double-click on any blank space in the date box to open an appointment entry box. Or, you could also use the Type an Event option from the web version of Cozi, but you’d need to add reminders and other appointment details by editing the appointment after entry.

How will my appointment reminders be delivered?

Appointment reminders can be delivered by device notifications to iOS or Android devices, and/or via email. If a family member has the iOS or Android app installed and has device notifications turned on (the default), reminders will be sent by device notification. To receive Cozi reminders by device notifications, a person must have the Cozi app downloaded, be signed in using their own included email address, and authorize device notifications from Cozi. To receive Cozi reminders by email, a person would need to have an email address in the account and have the email delivery option turned on in the Cozi account settings. Note: A person must have a valid delivery method set up to be selected as a recipient of Cozi reminders. Just checking the delivery boxes for device notifications and emails won’t enable delivery unless the person has an email address in the account, and has device notifications enabled for Cozi.

How do I set up agenda e-mails?

Cozi offers daily and weekly agenda emails. To turn on daily and/or weekly agenda emails from your Cozi mobile app, go to the account settings page, tap on the name of the family member and check the boxes for daily and/or weekly agenda emails.To turn on daily and/or weekly agenda emails from the web version of Cozi, click on Settings in the left-side menu, click on Email notifications and choose daily and/or weekly agenda emails for each person. Note: To try to ensure that your email provider delivers your requested emails from Cozi, please add Cozi as an authorized contact/sender, with the address [email protected].

How do I set up appointment reminders?

To set up appointment reminders, please use the appointment dialog box to enter your appointments, click on Remind, and select the timing of your reminder. It’s possible to set one reminder per attendee per appointment in the free version of Cozi, and it’s possible to set up to three reminders per attendee per appointment in the Gold version of Cozi. To add reminders to an existing appointment, please click on the appointment to open it, and then add your reminder(s).

Can I receive reminders for appointments if I’m not added as an attendee?

Only appointment attendees can receive appointment reminders. If you would like to receive reminders for appointments for your other family members, you would need to add yourself as an attendee.

Can I use Cozi with my existing calendar program?

Yes, Cozi can be used with other popular calendar programs, such as Google Calendar, Outlook, and Apple Calendar. Here’s how to set up a read-only feed of appointments to or from Cozi.

Family Setup

I can’t add my family member’s email address.

If you are trying to add a family member’s email address but you receive the message that the address is already in an account, it’s possible that the family member is already included in a different Cozi account or inadvertently created a separate Cozi account before you were able to add him to your account. In this case, please contact Cozi customer support for help with resolving this problem. In your message, please let us know the email address you use in your Cozi account and the email address you’re trying to add to the account.

My family members are receiving my reminders by mistake.

If your family members are receiving your reminders, please ask them to open the Cozi app on their devices, click on Settings in the app, and confirm which family member is selected as the Device User. The person selected should be the person who is using that device.

My family members can’t see the data I’m adding to the account, and I can’t see their data.

If you and your family members are not seeing each other’s data, it’s possible that you’re accessing separate accounts, rather than the same account. To resolve this, please contact Cozi customer support, and please provide any email addresses that you and your family members are using in Cozi. To confirm the email address you’re using in your Cozi app, please open the app, click on Settings and tap on your name. Please ask your family members to do the same, and provide all information to Cozi customer support to help you to resolve this problem.

Cozi Apps

I just got a new device, but don’t see my data in my new app.

If you downloaded the Cozi app to your new device but don’t see your expected data, it’s possible that you created a new account rather than signing into your existing account. This could happen if you click on Sign Up rather than Sign In, and if you then enter a different email address than the one included in your original account. To resolve this, please contact Cozi customer support. In your message, please include all possible email addresses you may have used in your original Cozi account, and please confirm the email address you’re currently using to sign in by opening the app and tapping on your name.

I’m having trouble with my Cozi app.

Many app issues can be resolved by deleting and reinstalling the app. This process won’t negatively impact your Cozi data, since it’s stored on our secure servers rather than just on the app itself. When you download the app again, please click on Sign In and enter the email address you use in Cozi, along with the account password. If deleting and reinstalling the Cozi app doesn’t resolve the problem you’re experiencing, please contact Cozi customer support, and please provide details about the problem that’s occurring.

I have a new phone. How can I access my Cozi account from my new device?

You can access your Cozi account from any computer, or from any iOS or Android device. If you have a new phone, just download the Cozi iOS or Android app to your new device, click on Sign In, enter the email address that’s included in your Cozi account, along with the shared password. Once you sign in, your existing data will all load to your new device.

Other

Is Cozi free?

Cozi offers a free version and a subscription version. When you create a new Cozi account or download the Cozi app, you’ll automatically be using the free version of Cozi, which includes most Cozi features and is supported by ads and sponsors. If you would prefer not to see ads and would like access to additional features, you could subscribe to Cozi Gold (one subscription applies to all family members in an account) from Cozi on the web or from your Cozi iOS or Android app as an in-app purchase. To get a two-week free trial of Cozi Gold before purchase, please start your subscription from Cozi on the web. For more information about the different versions of Cozi, please see this page. Note: The free trial is only available for subscriptions started from the web version of Cozi, not from the Cozi mobile apps, since the app stores don’t offer the free trial option.

How do I delete my Cozi account?

If you want to delete an account, please visit Cozi’s account deletion page and confirm your email address and shared family password. Once an account is deleted, all data for everyone included in the account will be permanently erased, and cannot be recovered.

I need more help!

Please feel free to contact the Cozi customer support team for any additional questions. Please include the email address you use in your Cozi account in your email to support so that the support team can locate your account and answer your specific questions. Note: Cozi doesn’t offer phone support, but will reply as quickly as possible to all incoming email messages.

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