Verify that you have Microsoft Outlook Service Pack 2 (SP2)

1. In Outlook, click the Help menu, and then click About Microsoft Office Outlook.
2. Verify that Service Pack 2 is installed. If Service Pack 2 is installed, you will see "SP2" in the top line.
3. If no service pack is listed or the service pack is lower than SP2, please install Microsoft Office Service Pack 2:
   • If you’re using Outlook 2003
   • If you’re using Outlook 2003 Live

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