Refreshing Cozi in your browser

At Cozi, we work hard to ensure that your experience using Cozi is enjoyable and issue free. Unfortunately, stuff happens. Sometimes, Cozi encounters an issue when trying to load the information or page you requested. If this occurs, you can often resolve the situation by forcing the page to load again in your browser, bypassing any cached information.

Note: Some keyboards, especially laptop keyboards, require you to press and hold down the fn or Function key while pressing the key corresponding to the F5 key.



If you use such a keyboard, you must press and hold the fn key in addition to the F5 key when following the instructions below.

Select the operating system and browser you're using from the list below:

Internet Explorer 9 on Windows
Internet Explorer 8 on Windows
Internet Explorer 7 on Windows
Firefox on Windows
Chrome on Windows
Safari on Windows
Cozi Express on Windows
Another browser on Windows

Safari on a Mac
Firefox on a Mac
Chrome on a Mac
Another browser on a Mac

Internet Explorer 9
If you're using Internet Explorer 9, hold down the Ctrl key and press F5, or hold down the Ctrl key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Internet Explorer 8
If you're using Internet Explorer 8, hold down the Ctrl key and press F5, or hold down the Ctrl key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Internet Explorer 7
If you're using Internet Explorer 7, hold down the Ctrl key and press F5, or hold down the Ctrl key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Firefox on Windows
If you're using Firefox on Windows, hold down the Ctrl key and press F5, or hold down the Shift key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Chrome on Windows
If you're using Chrome on Windows, hold down the Shift key and press F5, or hold down the Shift key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Safari on Windows
If you're using Safari on Windows, hold down the Shift key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Cozi Express on Windows
If you're using Cozi Express on Windows, hold down the Ctrl key and press F5. If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Another browser on Windows
If you're using a browser other than one listed above on Windows, follow your browser's instructions for refreshing the page. If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Safari on a Mac
If you're using Safari on a Mac, hold down the Shift key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Firefox on a Mac
If you're using Firefox on a Mac, hold down the Shift key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Chrome on a Mac
If you're using Chrome on a Mac, hold down the Shift key and click the refresh button (highlighted below).

If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

Another browser on a Mac
If you're using a different browser other than one listed above on a Mac, follow your browser's instructions for refreshing the page. If you still encounter issues after refreshing the page in your browser, you may be able to access Cozi from a different browser or from your mobile phone. If you continue to experience issues, please contact customer support.

 

Question not answered here? Find answers to other frequently asked questions.