Job openings

Cozi Customer Service Representative—Contract

Cozi, the most popular online and mobile family organizer, helps busy families make their lives simpler, less stressful, and more fun. With Cozi, families have the tools to manage schedules and activities, track shopping and to do lists, organize household chores, and share family moments with relatives—all with one solution. Today Cozi has more than 3 million registered family members and an enviable list of business partners. We are a start-up but also the clear leader in a new category with an incredible opportunity to have a meaningful impact on busy families across the nation.

Based in the Historic Pioneer Square neighborhood of Seattle, Cozi has been recognized by the Puget Sound Business Journal as one of the Best Places to work in Washington State, and by Lead411 as one of the Hottest Companies in Seattle.

Cozi Customer Service Representative—Contract

Cozi seeks an experienced part-time customer support representative to assist users with our family-oriented Web site. You will provide email-based customer support to users through an easy-to-learn Internet-based support tool. Some hands-on training will be provided at our downtown Seattle-based offices. While the position is a work-from-home position, you will come to Cozi's offices for training and from time to time (but not more than monthly) to participate in company-wide meetings. This position will require 30-40 hours/week (flexible hours, with approximately 5-10 hours on the weekends, and the remainder during the weekdays). This position is available immediately. Due to the volume of interest in this position, only candidates with more than one year of email-based or phone-based customer support should apply; other candidates will not receive a response. Compensation is $15/hr.

Requirements:

• At least one year of experience providing email-based or phone-based customer support, ideally for a technology company; retail experience, general office work, sales, other customer-facing positions, etc. does not qualify
• Available 30-40 hours per week
• Fast typing ability, e.g., a minimum of 55 wpm
• Strong writing and communication skills
• Comfort with software products
• Willingness and ability to solve customer problems
• Your own modern computer and monitor with a broadband Internet connection
• Based in the Seattle area

Learn more about working at Cozi and our location.

To apply, please send the following information in an email with the subject "Customer Service Representative" to jobs@cozi.com:

• Resumé indicating your experience doing email or phone-based customer support for at least one year
• A writing sample
• Your error-free typing speed